In Australia’s healthcare system, the demand for patient care continues to grow — not only in medical treatment but also in providing daily living support and maintaining a safe, comfortable environment throughout the recovery process.

That’s why the Patient Services Assistant (PSA) plays such a vital role in hospitals and healthcare facilities across the country. Let’s explore with NextGem what it takes to become a Patient Services Assistant in Australia.

Patient Services Assistant in Australia
Patient Services Assistant in Australia

 

1. What is a Patient Services Assistant (PSA)?

A Patient Services Assistant (PSA) is responsible for supporting patients with daily activities and maintaining a safe, clean, and well-functioning hospital or care facility environment.

Their contribution ensures that healthcare operations run smoothly — allowing nurses and doctors to focus on their core medical duties.

Key responsibilities of a Patient Services Assistant

PSAs typically work in hospitals, aged care homes, rehabilitation centres, and other healthcare settings. Common duties include:

  • Assisting patient mobility: Helping patients move between wards or using mobility aids such as wheelchairs.
  • Preparing patient rooms: Cleaning and setting up beds, changing linens, and ensuring equipment is ready.
  • Meal assistance: Delivering meals, helping patients eat, and monitoring dietary requirements.
  • Supporting nurses and doctors: Preparing instruments, assisting with basic procedures, and transporting samples.
  • Maintaining safety and hygiene: Ensuring cleanliness, infection control, and adherence to health and safety protocols.

In short, a PSA acts as the bridge between patients and clinical staff, helping to ease nurses’ workloads and ensuring a positive care experience.

2. Qualifications and Skills Required

In Australia, you don’t need a university degree to become a PSA — however, completing a vocational education and training (VET) course is essential. Common pathways include:

These qualifications provide foundational knowledge in patient care, infection control, and effective communication within healthcare settings.

Additional requirements may include:

  • First Aid Certificate
  • Police Check & Working with Children Check (depending on your workplace)
  • Vaccination compliance (as required by each state or facility)
Essential skills for a PSA:
  • Strong communication skills – to comfort and support patients.
  • Good physical fitness and stamina – due to the physical nature of the role.
  • Excellent organisation and time management abilities.
  • Patience and empathy – especially when supporting elderly or disabled patients.
  • Attention to safety and infection control – following workplace health procedures diligently.

3. Career Opportunities and Progression Pathway

The demand for PSAs in Australia remains steady and continues to grow as the population ages and healthcare facilities expand.

You can work in various settings, including:

  • Public and private hospitals
  • Aged care facilities
  • Rehabilitation centres
  • Community health centres
  • Disability support services
  • Community and social service organisations
Career progression pathway:

Step 1: Patient Services Assistant (PSA)

  • Role: Provide basic patient care and logistical support.
  • Qualification: Certificate III in Health Services Assistance or Individual Support.

Step 2: Allied Health Assistant

  • Role: Support allied health professionals such as physiotherapists and occupational therapists.
  • Qualification: Certificate IV in Allied Health Assistance.

Step 3: Enrolled Nurse (EN)

  • Role: Administer medications, monitor patients, and support registered nurses.
  • Qualification: Diploma of Nursing + registration with AHPRA.

Step 4: Registered Nurse (RN)

  • Role: Deliver and manage comprehensive patient care.
  • Qualification: Bachelor of Nursing + AHPRA registration.

Step 5: Advanced or Management Roles

From RN level, you can progress to:

  • Clinical Nurse Specialist (e.g., in aged care or mental health)
  • Nurse Unit Manager
  • Care Coordinator / Service Coordinator
  • Healthcare Manager

4. Salary and Job Outlook

According to SalaryExpert, the average annual salary for a Patient Services Assistant in Australia is around AUD 64,051, or approximately AUD 31 per hour.

Salary can vary depending on location, experience, and workplace type:

  • Entry-level: From around AUD 39,000 per year (CareerOne)
  • Average range: AUD 50,000 – 65,000 per year
  • Experienced PSA: Up to AUD 70,000 – 77,000 per year (Glassdoor – Monash Health)

Employment trends

The job outlook for PSAs in Australia remains positive and stable.

  • According to CareerFAQs, PSAs are expected to see increasing job opportunities as their role is essential within hospitals and aged care services.
  • AllHealthTraining highlights that workforce shortages in healthcare make PSAs increasingly sought-after.
  • Medical Jobs Australia (updated July 2025) notes that support roles, including PSAs, show stable demand across most states, despite broader market fluctuations.

Overall, PSA is a stable, entry-level healthcare position with strong long-term prospects — particularly in states like Victoria, New South Wales, and Queensland, where community and healthcare networks are well-developed.

>> Contact NextGem today to receive personalised guidance on courses and training pathways to become a Patient Services Assistant in Australia!